2023 Sales Book
What Our Customers Are Saying...
"Just wanted to let you know how unbelievably happy our customer is with Old World Stone. We truly appreciate the quality of work your team does."
- Audio testimonial from Sarah at Kitchens by Diane, Loves Park, IL
To say that we're happy with the end result is an understatement.
Customer Letter: We recently had our master bath gutted and remodeled. It was more than 20 years old and was badly in need of updating. Our contractor chose Old World Stone to supply and install the quartz countertop and tub surround. To say that we're happy with the end result is an understatement.
We visited Old World Stone's office in Huntley to make our selection and it took maybe a half hour to get it done ... from start to finish thanks to the help we received from Old World Stone's representative.
The 3 person crew that came out to our house for the install arrived an hour early. In a day when most service calls end up arriving an hour or two late, their early arrival was greatly appreciated. Some fine tuning was needed for the tub surround ... which made us a bit nervous. But the quartz surround was modified on site just enough to fit perfectly. Undermount sinks were installed in no time. And before we knew it the crew was cleaning up and heading out to their vehicle to head on to another job.
We couldn't be happier with the end result. On a scale of 1 to 10, with 10 being the absolute best ... we'd give Old World Stone an 11.
- Roy and Betty D., Algonquin, IL
"Steller craftsmanship, steller customer service, steller eye for detail..."
Audio testimonial from Dawn Turner, ASID, IIDA, NTHS
Principal and Founder,
Adair Rox Interiors, LLC
Countertop Repair!
Customer Comment: I can’t tell you what an excellent job your company did on repairing our quartz countertop. No one would ever know there was a big chip out of the edge. Not only excellent workmanship but professional courtesy and friendliness.
We were surprised at the lengths the workers went to prevent dust and when they completed the job. My kitchen was spotless.
Thank you and your team so much. It was truly a pleasure doing business with you!
- Britton & Lester M.
All three countertops look amazing!
Customer Comment: I can’t thank you enough for your hard work and professionalism on this project. All three countertops look amazing! The installers paid attention to every detail and even weighed in When I asked their opinion on kitchen faucet sprayer placement. I cannot thank you enough! I am looking forward to using you AGAIN on future projects. I will sing the OWS praises far and wide to all my friends and family. A++ from start to finish once again! Thank you!
Sincerely,
- Toni and Jim Hugger
Extremely happy with the results! Thank you so much!!!
Customer Comment: Your crew that came out to install our quartz countertops today (in Stillman Valley) did an absolutely amazing job. Please make sure they know that we really appreciate their workmanship. Also the others that were involved in the entire process. Extremely happy with the results! Thank you so much!!!
- Don & Barb R.
If you are looking for quality product and quality customer service then look no further
Customer Comment: Doing a kitchen remodel and I got quotes for a countertop from the big box stores. While some big biz had an okay but limited quality, selection, it did not hold a candle to Old World Stone. I strongly encourage people to look here before elsewhere. Andy was helpful, courteous and knowledgeable. By the way, the pricing includes install!!! Nothing hidden or sent third party. I also love supporting local business.
- Christopher M.
We could not be more pleased with the entire process
Customer Comment: To everyone at OWStone in Huntley, we recently ordered and had installed a beautiful quartz counter top in our bathroom. We could not be more pleased with the entire process from beginning to end! Your company made it so easy for us to choose and arrange installation from working with Heather to Amy who took measurements, to the actual installers, Mario and Jose.
Not only is the product beautiful, the whole process was smooth and professional. Thank you so much for being a part of our bathroom remodel, we look forward to buying another counter top for our other bathroom!
- Deirdre R.
Thank you for your patience with the details
Customer Comment: Hi Tom & Andy, We wanted to thank you for your time and patience today with helping us finalize the details for our new retirement home countertops. Having lived our whole life, so far, with laminate countertops, this is a big step moving up to top of the line Cambria countertops. We are looking forward to working with you and your team on this project.
We realize that we are a small customer compared to the larger projects that you work on. Yet you left us feeling like we were your most important customer. It was greatly appreciated.
Thanks again and we look forward to the next step.
- Tom & Marti Meyer
Hello everyone at Old World Stone
Customer Comment: "I can't begin to thank you all for your understanding and outstanding effort on our behalf to get the countertop in so quickly considering the circumstances! Each of you was wonderful to work with and the installation guys were very capable, friendly, and conscientious! The countertop is beautiful. Each of you went above and beyond to make this happen and our family thanks you!
- Jo Ann F.
Old World Stone goes "out of their way" with clean installs
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Customer Comment: "Hi Mike, Sorry to delay sending you this e-mail, but we wanted to let you and your staff know how great the countertops turned out. They look beautiful and the guys who came out to install them went out of their way to do a nice, clean job for us. Thank you for all of your input and great work!!"
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- Linda and Mike P.
You guys rock!
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Customer Comment: "We've used Old World Stone for our clients for years and now that we're opening a boutique kitchen and bath showroom, they are our go to fabricators for our displays and our cabinet customers. You guys rock!!! #Studio912"
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- Wendy, Cary, IL
Absolutely love the new kitchen!
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Customer Comment: "I am so glad we chose Cambria over all the products we looked at. It is the best. Thank you for all the help and your employees did excellent work making the countertops and installation." See photos.
- Merilyn and Dick, Huntley, IL
Kitchen re-vamp
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Customer Comment: "We just wanted to express our thanks for a totally first rate experience with Old World Stone. From our initial visit to the showroom and your taking the time to answer our questions and tour the facility, to the staff that measured and installed - everything was excellent! This kitchen re-vamp has been a long-dreamed-of and long-anticipated project -- and the countertops are a crowning touch. We could not be more thrilled with the end result."
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- Art & Kathie, Marengo, IL
Project: Remove old laminate kitchen countertops and install new granite countertops.
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Customer Comment: "EXCELLENT. I could not be happier. From the time I got the quote to the time I had my new kitchen counters was less than a month. They look amazing. The quality of their work just is astounding. Fast, clean, beautiful. You would never know they were there they cleaned everything up and hauled it all away. A week later I had a brilliant idea to create a tabletop out of the matching granite. Called them up and gave them measurements and in less than a week they had it ready for me to pickup. They are closed Saturday but met me there so I could get it!!! The cost was a FRACTION of a new table and I love it a million times more than anything I could have bought."
- Kathy, Schaumburg, IL
Project: Old World Stone measured the kitchen countertop and installed it. They also installed the sink and drilled holes for the faucet, handle and side sprayer.
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Customer Comment: "I purchased a Cambria quartz countertop from Old World Stone and it looks absolutely gorgeous. I can't tell you how pleased I am with this experience. First, kudos to Jackie who was SO NICE. She will go out of her way for you. Second, the installers are real professionals. They were very nice, knew what they were doing and pointed out something that I didn't think about -- that there was only one way to install the faucet, handle and sprayer on the sink I purchased. I will definitely do business with this company again. Thank you Old World Stone! Great job, great people."
- Susanne, McHenry, IL
Project: Fabricated and installed Carerra marble countertops in my kitchen as part of a large remodel . The island had a 2 1/2 in mitered edge.
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Customer Comment: "The installers were very nice and did a nice job."
- Laura, Glen Ellyn, IL
Project: Discussed material attributes,patterns and designs available, measuring and fabrication process and schedule.
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Customer Comment: "Very well and as expected. Best subcontractor to date and worth the cost."
- Frank, Lake Barrington, IL
Project: New countertops.
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Customer Comment: "They did an exceptional job. They made sure all the things are done properly and it was a tight fit. The workers were very good."
- Jim & Caro, New Lenox, IL
Project: Installed new granite countertops, sink and faucet.
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Customer Comment: "We are extremely satisfied. They were very professional. The quality of the materials and workmanship was excellent. They did everything in less than one day. We would not hesitate to recommend them to anyone. It was a one-stop shopping experience. They handled everything - removal, installation, sink connection and cooktop connection. They measured everything and made design suggestions that worked out great. Good Job!"
- Sharon, Huntley, IL
Designer's client raves about Old World Stone.
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Customer Comment: "Wanted to share a compliment I received from a recent customer. My client, Tim B., could not stop raving about the professionalism your crews showed while measuring and installing their countertop. We've seen the outcome of jobs done for customers who choose to do the countertops on their own through lesser fabricators and it is like night and day. That being said, we are proud and thankful to have Old World Stone as a part of our team. I know I can be a pain in the butt with last minute requests or screw ups, but you guys always handle those too with utmost professionalism!"
- Wendy F., Designer/Office Manager, Studio 912
Project: New countertops.
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Customer Comment: "I would highly recommend them. They did an awesome job. They were very professional. It was a swift process. They prepared me ahead of time for what I needed to have ready for them. The guy that measured did a very precise measurement. A credit card could barely fit there through which was perfect."
- Janet, Hickory Hills, IL
Project: Repaired a sagging piece of granite in front of our kitchen sink.
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Customer Comment: "We have a 15 year old granite countertop, which was installed with a separate piece of granite in front of the kitchen sink, so that it has two seams. Both seams started to come loose over the past year (I don't know how it lasted that long), and the piece of granite was sagging downward. It is one of those small jobs that I thought I'd never find anyone to fix. I called Old World Stone and they confidently sent out Jose (the "granite doctor"!). In less than two hours he had fixed it so that it looks like new. The company and Jose were very pleasant to deal with and I would not hesitate to hire them for a larger job."
- Gloria, Chicago, IL
Project: Installed Cambria countertops.
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Customer Comment: "Provided estimate and references within two days. Answered all questions and were knowledgeable."
- Dianne, Huntley, IL
Project: Measure, cut and install master bath room Cambria countertop.
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Customer Comment: "We experienced absolute customer delight! The countertop is beautiful, I would definitely use Old World Stone again. The crew who installed our countertop were professional, polite, on time and respectful of our home. Exceptional service from beginning to end! Mike Gliszczynski went above and beyond the call of duty to help us. Our story with Old World Stone began when we had a very bad situation with a previous contractor. Mike was sympathetic to our situation. On our behalf, Mike was successful in finding a local Cambria retailer (CR Cabinetry). He provided the specifations to the CR Cabinetry and in cooperation with Cambria, coordinated this solution for us and assisted us personally in drastically cutting lead times."
- Susan, Palatine, IL
Project: Install Stone Slab Countertops
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Customer Comment: "Best place ever to get granite! Brian did an amazing job helping pick out the right granite for our kitchen. Old World Stone worked within our tight timeline and delivered better than we could've asked for! The staff is so easy to work with and the installers were fantastic! My kitchen looks amazing...couldn't be happier!!! Thank you Old World Stone!!!!"
- Tania, Hanover Park, IL
Project: Multiple granite yips
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Customer Comment: "This was our 3rd Granite Install from Old World Stone. Once again an adventure in timeliness and professionalism. From picking out our stone in the show room (WOW is an understatement on the selection in house!) to the accurate measurement with the latest laser measuring system to make perfect CAD designs producing a very high quality product! All 3 times perfect fit!
Installers were on time, very mindful of not damaging banister and made little to no mess! We will be back to Old World Stone for the shower remodel this winter! Our friend, the realtor, stopped by today. She was blown away by the California Alura in the master bedroom. She added we have greatly increased the value of our home by adding high quality natural granite stone! Thank you all at Old World Stone!"
- Pauly, Lake in the Hills, IL
The kitchen countertop turned out great. Just beautiful.
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Customer Comment: Thank you. The counter top turned out great. Just beautiful. The installers did an excellent job, as did all of the people at OWS that we interfaced with on this project. Everyone was just great. We will highly recommend OWS to anyone who is looking for new counter tops. See photos.
Once again, thank you. Outstanding service.
- Jim & Linda. Hampshire, IL
Project: Granite kitchen countertops.
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Customer Comment: "Old World Stone installed granite counter tops in our kitchen this week and we are very thrilled with the way everything looks. From the laser measuring thru the selection process thru the installation everything was top notch. We dealt with Mike on the sales end. The installers were very considerate of our home and left every clean. The seams almost disappear which I know is not always easy with granite. We would highly recommend their company."
- Dennis, East Dundee, IL
Contractor comments
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Customer Comment: "Old World Stone has been our go-to countertop supplier for several years now. They have great customer service and huge selection."
- Oliver Construction LLC
Contractor comments
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Customer Comment: "I work with Old World Stone on a daily basis, they are the best stone fabrication operation that I've seen in the Chicagoland area. We have worked with / auditioned multiple firms, but the quality, promptness, and professionalism of Old World Stone has never been matched. I highly recommend them and would be happy to answer any questions about my working relationship with them."
- Adam Hartig, Contractor
The best of the best!
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Customer Comment: "The best of the best!"
- Jeff, Woodstock, IL
Project: New Kitchen Countertops
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Customer Comment: "My wife and I decided to get new kitchen counter tops in our home. We called many different companies but no one was able to beat Old World Stone. They are truly amazing in what they do. We were VERY impressed with the people and the work they had done. Brian and his staff helped us and walked us through from the very beginning to the end. I am very pleased with Old World Stone and would recommend them to anyone who is working on a house renovation. Thanks again Brian for everything, You guys are truly the BEST."
- Costel, Chicago, IL
Immediate Remedy to an Issue
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Customer Comment: "Just want to thank you,Old World Stone for your immediate response and remedy to our issue. Certainly did not expect such a rapid result. This was customer service at its best! We live one and a half hours away. It was replaced within four hours. Amazing! This allowed us to keep all our other commitments! The counter tops are beautiful! Highly recommend your company! Thank you again, a very satisfied customer."
- Eileen, Mullet Cabinet, Forrest, IL